![]() Strong verbal, written and typing skills.Maintain a regular and reliable level of attendance.Help Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets in order to successfully relay informits action back to the customer or other support team members. Properly ticketing all customer requests with detailed information regarding the issue reported.Use of screen sharing and remote-control tools to properly vet, collect, and evaluate the customer’s reported issue.Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.Provide over-the-phone, email, and chat support.Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.This position is fast-paced and multi-task intensive, requiring quick decision making and top-notch customer service skills. The Help Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email and chat tools. ![]() ![]() Training will be conducted during the first two weeks Mon - Fri 8 AM to 4:30 PM Central for everyone. This opportunity is fully onsite at our office located in downtown Chicago. Position comes with a full array of benefits, health insurance and matching 401k and many more perks. Keno prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Help Desk team.Ĭareer opportunities abound both within the Help Desk Department as well as more hand-on engineering roles for those looking for a more technical tract. Jumpstart your career in the dynamic Legal/IT sector with Keno Kozie as a Help Desk Analyst! We offer a comprehensive training program to every incoming Help Desk Analyst to be successful in supporting our law firm clients.
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